Products & Orders
Do you sell cannabis or any substances?
No. We sell accessories only — bongs, vaporizers, pipes, grinders, and related products. No cannabis or controlled substances are sold on our website.
Are your products legal to purchase?
Yes. We sell legal smoking accessories in Canada. You must be of legal age in your province to place an order.
Do your products come with warranty?
Yes. Valid warranty claims are accepted within 90 days of receipt.
If approved, you may choose a refund, store credit, or replacement (if available).
Can I cancel my order?
Orders can be canceled anytime before dispatch.
If your order has already shipped, our Return Policy applies.
Shipping & Delivery
How long does shipping take?
Orders usually dispatch within 2 to 7 business days after payment. Our warehouse operates Monday–Friday, except on national holidays.
Domestic shipments typically arrive within 2–7 business days, depending on your location.
For full details, please review our complete Shipping Policy.
Do you provide tracking?
Yes. Once your order ships, you will receive a tracking link by email.
You can also track your order anytime using our Tracking Page.
What happens if my order arrives damaged?
If a parcel arrives damaged, please refuse it and contact us immediately.
If already delivered, please contact our customer service for next steps.
Missing or damaged items must be reported within 48 hours of receipt.
You can reach us through our Contact Page.
Or call us directly at (365) 675-2228 for immediate assistance.
Can I change my shipping address?
Yes — you may request an address change before your order has been dispatched.
Returns & Refunds
Can I return my order?
We accept returns within 48 hours of delivery if the item is unused, in original packaging, and resellable. Any glass damage must be reported within 48 hours upon receiving your package.
Please note:
- All glass items are final sale.
- Return shipping costs are the customer’s responsibility.
- Some returns may be subject to processing or restocking fees.
For full details, please review our complete Return Policy.
Do you offer refunds?
Once your return is received and inspected, we will notify you of approval.
Approved refunds are issued to your original payment method.
Sale items are non-refundable.
How can I contact customer support?
We’re happy to help:
📧 info@bongs.ca
📞 (365) 675-2228
📝 https://bongs.ca/pages/contact-us/